Return & Refund Policy

Last Updated: June 2026

At TRENDIVA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

• The product is damaged, defective, or not functioning properly.

• You received the wrong item.

• The product is unused and in its original packaging with all accessories included.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, or improper handling.

• Items returned without original packaging or accessories.

• Products showing signs of physical damage caused by the customer.

• Clearance, promotional, or final sale items (unless defective).

Return Process

To initiate a return, please contact our support team with:

• Your Order Number

• Product Images or Video (if damaged or defective)

• Reason for Return

Our team will review your request and provide further instructions.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days.

• Refunds will be issued through the original payment method where applicable.

• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another mutually agreed method.

Exchange Policy

If you receive a defective or incorrect product, we may offer a replacement subject to product availability.

Shipping Costs

• Customers may be responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

• Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone: +92 340 2637376
Email: info.trendiva@gmail.com

We are committed to providing a smooth and fair shopping experience for all TRENDIVA customers.